Support

What to include

• the email address you signed in with, if you have an account;
• the Polymarket market you were looking at, as a link;
• what you expected and what happened instead;
• your browser and its version, and the PolySmarter version from the extension's Settings page.

Please do not send us your licence key. We never need it, and it is a live credential. If you think one has been exposed, revoke it from your account and tell us afterwards.

The panel does not appear

The panel attaches to Polymarket event and market pages only. If you are on one and still see nothing: reload the page once, then check the extension's Settings page — the panel can be set to Chrome's docked side panel or to a floating panel, and the floating one can be collapsed to a handle at the edge of the window. If the toolbar button does nothing at all, the extension may have been disabled by a profile policy.

Signing in fails, or Pro does not unlock

Sign-in opens a window managed by your browser and hands the result straight back to the extension. If it closes without connecting, try once more — an interrupted attempt cannot be resumed and has to start over. If the panel still shows Free after a successful sign-in, open the extension's Settings page: it shows the plan and when it was last checked, and the check runs again on its own every twelve hours.

Managed or enterprise profiles sometimes have no sign-in window at all. In that case the Settings page shows a field where a licence key can be pasted instead.

Billing, cancelling and refunds

Everything about payment is handled by Stripe. Open your account and use the billing link to see invoices, change your payment method, switch between monthly and annual, or cancel. Cancelling stops the next renewal and leaves Pro active until the end of the period you have already paid for.

For a refund, write to web3flyer@gmail.com with your account email and what went wrong. See section 6 of the terms for how we handle these.

Your data

The privacy policy sets out exactly what the extension handles and what stays on your device. Two things you can do yourself, from the extension's Settings page: clear the stored “since your last view” snapshots, and delete any Watch you created. Uninstalling removes everything the extension kept on your device.

To have your account and its records deleted on our side, email us from the address you signed in with and we will confirm when it is done.

Reporting a security issue

Send it to web3flyer@gmail.com with enough detail to reproduce it, and please give us a reasonable chance to fix it before publishing. We will acknowledge that we received it.